How do I cancel my service? Print

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We're very sorry to see that you may wish to cancel your service. If you are experiencing any issues or have any concerns, please contact our staff so we can assist you and correct any problems you may be encountering. If you still wish to cancel, you can follow the simple steps below.

  • Log into the client area at
  • Click on "Services" and click on "My Services"
  • Find your service account listed and click on the "View Details" button to the right.
  • Click on Management Action and then click on Request Cancellation
  • Fill out the form then click the button that says "Request Cancellation"

Please be aware of which cancellation option you choose as one option will allow your service to operate normally until the end of your billing cycle whereas the other will terminate your account and stop it within the following 24 hours when our helpdesk runs its series of automated tasks.

If you have any questions or concerns, please feel free to write to our Customer Service department as we'll be more than happy to assist further.

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